Refund policy

Refund and Return Policy

Last Updated: April 22, 2026

Thank you for shopping at Crazy Girl. If you are not entirely satisfied with your purchase, we’re here to help.

1. Return Window

We have a [7]-day return policy, which means you have 7 days after receiving your item to request a return.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • It must be in the same condition that you received it (unworn, unwashed, and unused).

  • All original tags must be intact and attached.

  • It must be in the original packaging.

  • You must provide the receipt or proof of purchase.

3. Non-Returnable Items

For hygiene and health reasons, certain types of items cannot be returned:

  • Personal Care: Beauty products, perfumes.

  • Intimates: Lingerie, innerwear, swimwear, and socks.

  • Custom Products: Personalized items or special orders.

  • Sale Items: Items purchased during a "Final Sale" or using certain promotional codes are non-returnable.

  • Gift Cards: These are non-refundable.

4. The Return Process

To initiate a return, you can contact us at director@crazygirl.co.

  1. Approval: Once your return is accepted, we will send you a return shipping label (if applicable) and instructions on how and where to send your package.

  2. Unauthorized Returns: Items sent back to us without first requesting a return will not be accepted.

  3. Damages & Issues: Please inspect your order upon reception. If the item is defective or damaged, contact us immediately with a photo/video so we can evaluate the issue.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Refunds

We will notify you once we’ve received and inspected your return.

  • Approval: If approved, you’ll be automatically refunded on your original payment method within 7–10 business days.

  • Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund.

  • Shipping Costs: Original shipping charges are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Contact Us

For any questions regarding your refund, please reach out to:

  • Email: director@crazygirl.co

  • Address: Delhi, Delhi, 110007, IN